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Home > Shipping Information
Shipping Information
Shipping Policy
For your convenience, we use the most reliable carriers suitable to your location to deliver your package in the shortest time. Shipping charges are automatically calculated based on your selected method of shipment when placing an order. The method of shipment you choose does not necessarily mean you will receive your order within the specified number of days. Please note that we count from the day we ship and not from the day you place your order. However, we guarantee that we attend to our customers on a first come first serve basis. Please take note that we do not ship on Saturdays, Sundays and Holidays. Orders placed after 10 a.m. PST Friday will ship the following Monday.

If you are paying by eBillme online bill pay, please allow for 1-3 business days for your payment to clear through the banks. Payments must be received before your order can be shipped.

We maintain a vast distribution network covering the United States in order to speed up delivery time to our customers. If you order two or more items, they each may not be housed at the same location. In our effort to deliver your order immediately, you may receive two or more shipments if the items come from different distribution points. If for some reason you do not want your order shipped separately, please give us a call at 888-205-7777 and inform us of your preference after you place the order. Please expect a slight delay and an additional destination charge on your shipment. Although we ship to most areas served by our carriers, FedEx, UPS and DHL are unable to deliver to PO Boxes, FPO and APO addresses. We are also unable to ship to international locations and outside the 50 United States.

Package Tracking
Tracking numbers are used to identify and trace every package as it moves from our distribution points to the shipping carrier and finally to the package destination. This number can be used to track, locate and verify arrival of the package, as well as other details. You may track your package from the following carriers after you have obtained a tracking number:


To track your package with UPS, call 1-800-PICK-UPS.
or Click Here to use the UPS Tracking System.


To track your package with FEDEX, call 1-800-GO-FEDEX.
or Click Here to use the FEDEX Tracking System.


To track your package with DHL/Airborne Express, call 1-800-CALL-DHL.
or Click Here to use the DHL Tracking System.



 



 
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