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Home > Customer Service > Return Policy
Return Policy
pcRUSH.com stands behind the quality and condition of merchandise sold. All products are covered by Original Equipment Manufacturer's warranty.

If for any reason you are dissatisfied with your purchase return the unwanted product within 30 days from the original invoice date. Product returns subject to industry standard 15% restocking fee. Shipping charges are non-refundable. Replacement cost deducted from refund for open consumable items such as toner, ink, printheads, batteries and media.

Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer at no cost to you.
Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer's Technical Support Department.
Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to pcRUSH.com and are entirely beyond our control. The pcRUSH.com Customer Care team stands ready to assist with manufacturer's warranty service, exchange and repair if any item proves defective.

Return Process
pcRUSH.com cannot accept any product return without first receiving a completed RMA Request Form. Manufacturers are the definitive resource for the products they design, develop, fabricate and service. Once an item has been diagnosed as defective by the manufacturer please provide the Case ID number or Issue Number when submitting an RMA Request Form.

Click Here to submit Return Request

FAQ

Is it mandatory to have an RMA number in order to return a product to pcRUSH.com?
Yes. You must obtain a Return Merchandise Authorization (RMA) number within 30 days from the original invoice date on your order. Returns cannot be accepted without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. pcRUSH.com must receive the returned products within this timeframe. RMA numbers will not be extended or reissued.

How do I acquire a Return Merchandise Authorization number (RMA#)?
Click here to request an On-line RMA. We ask that all RMAs be submitted on-line to expedite processing of your request.

May I return an item in exchange for a different product?
No. We do not exchange product returns for different items. Manufacturer policies require replacement with the same make/model originally purchased. If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we will refund your original purchase after we receive your returned product.

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately three business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

Approximately how long does it take for pcRUSH.com to process an RMA?
It takes 2-5 business days for us to process and re-ship or issue a refund once we receive the product.

Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?
Yes. All original equipment, components, manuals, cables, collateral and packaging must be returned with your item in order for pcRUSH.com to process your RMA. Incomplete product returns cannot be processed; incomplete RMAs will be returned to you.

I discarded the original box required for my product return. Does pcRUSH.com provide replacement shipping containers?
No. Manufacturers only accept merchandise returns with all manuals, cables, collateral and packaging materials intact. Products lacking original packaging not eligible for return.

When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
There is a restocking fee of 15% on all returns for refund (RMA Refund). Manufacturers charge a 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a product verified as defective with a valid manufacturer's Case ID number. Shipping charges on defective returns are nonrefundable.

What is the return policy for software?
Licensing and copyright restrictions prohibit software returns. Please thoroughly research features and compatibility to ensure software purchases meet your requirements. Defective media must be exchanged directly with the software publisher.

What is the return policy for toner, ink cartridges, printheads, batteries, blank media and similar consumable items?
Original Equipment Manufacturer's are solely responsible for providing fully functional consumable items. The terms and condition of sale prohibit consumables returns for exchange or refund.

Does pcRUSH.com pay the return shipping cost for defective merchandise?
No, pcRUSH.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, pcRUSH.com will split the shipping costs with you. If you pay to return the item to pcRUSH.com, we will replace the item and ship it to you at no charge.

How are oversize televisions (24 inches and larger) returned in the event of a problem?
Televisions 24 inches and larger cannot be returned to pcRUSH.com for refund or replacement service. Therefore, you are urged to carefully examine the box your television ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to pcRUSH.com and you will be refunded the full amount, including applicable shipping costs and tax. If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to pcRUSH.com's Terms and Conditions, understanding that you cannot return the television to pcRUSH.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage or for technical support.

Will pcRUSH.com cross-ship replacement merchandise?
Cross shipping is not available, if an item is within thirty days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item.

I received an email indicating that the item I returned is no longer available or is backordered. What happens now?
If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.

I received an email indicating that the serial number of the item I returned does not match the serial number of the product I originally purchased from pcRUSH.com. What should I do?
We keep serial numbers on all products shipped. Occasionally, our customers inadvertently return items that were not purchased at pcRUSH.com. In such a case, the item in question will be returned to the customer with a request to send the correct item.

 



 
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