Had this 3-4 years. Light duty. Replaced cartridge staples and now it will not "prime." Call customer services and they said out of warranty and nothing they can do if it will not prime by trying to staple 15 times. The online help speaks of a red lever to move to clear a jam but there is no such lever on my unit. I have 690:69001 so that might be older version of this same unit.
Bottom Line No, I would not recommend this to a friend
I love having an electric stapler. The Swingline Cartridge Electric Stapler is reliable, can actually staple as many as 45 sheets of regular grade paper which I discovered by accident and is safe to use around small children (no risk of staples punctures little fingers). The only feature I would like would be a battery powered option so that I can easily move the stapler to wherever I am working. Thanks, Colleen
Bottom Line Yes, I would recommend this to a friend