Promise ServicePlus - 2 Year
Item No.
Mfg Part No.
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Product Information for Promise ServicePlus - 2 Year

Highlights for Promise ServicePlus - 2 Year

  • Service Duration:2 Year

Marketing Information

The PROMISE ServicePlus Plan is an upgrade to VTrak's outstanding 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours a day, seven days a week for the entire warranty period. The PROMISE ServicePlus plan is available for both fully configured systems sold through Apple authorized channels as well as Windows and Linux qualified systems sold through PROMISE authorized channels.

The PROMISE ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they are backed by full 24-hour by seven-day onsite component replacement. In conjunction with PROMISE's 3-year standard Limited Warranty on the hardware and our 24x7 Technical Support help line, this Plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.

General Information

  • Product Type: Service
  • Manufacturer Part Number: VJ2KEW2YRAA
  • Manufacturer Website Address:
  • Service Name: ServicePlus
  • Manufacturer: Promise Technology
  • Brand Name: Promise
  • Service Information

  • Product Supported:

    Promise VESS J2000 JBOD with Drives

  • Provided Support: Parts Replacement
  • Region Availability:
    • US
    • Canada
  • Service Availability: 24 x 7 Technical Support
  • Service Description: 24x7 Next Business Day
  • Service Duration: 2 Year
  • Service Location: On-site
  • Service Main Type: Replacement
  • Service Sub Type: Physical
  • Service Characteristic: Parts
  • Service Response Time: (Next Business Day) - Parts Replacement