Highlights for Promise Technology ServicePlus - 2 Year
The PROMISE ServicePlus Plan is an upgrade to VTrak's outstanding 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours a day, seven days a week for the entire warranty period. The PROMISE ServicePlus plan is available for both fully configured systems sold through Apple authorized channels as well as Windows and Linux qualified systems sold through PROMISE authorized channels.
The PROMISE ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they are backed by full 24-hour by seven-day onsite component replacement. In conjunction with PROMISE's 3-year standard Limited Warranty on the hardware and our 24x7 Technical Support help line, this Plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.
General InformationProduct Type: ServiceManufacturer Part Number: VR2KEW2YRAAManufacturer Website Address: www.promise.comService Name: ServicePlusManufacturer: Promise TechnologyBrand Name: Promise
Service InformationProduct Supported:
Promise VESS R2000 Series RAID Head with DrivesProvided Support: Parts ReplacementRegion Availability: Service Availability: 24 x 7 Technical SupportService Description: 24x7 Next Business DayService Duration: 2 YearService Location: On-siteService Main Type: ReplacementService Sub Type: PhysicalService Characteristic: PartsService Response Time: (Next Business Day) - Parts Replacement
Promise Technology ServicePlus - 2 Year
24 x 7 Next Business Day - On-site - Replacement - Parts - Physical Service