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Product Information for Ricoh Service/Support Extended Warranty
Highlights for Ricoh Service/Support Extended Warranty
Marketing InformationExtended warranties help protect your investment and assure you that the Ricoh Customer Support center and Service Representative staff will be available to you for multiple years.
Ricoh Customer Technical Support Center:
The Ricoh Customer Support Center (800-Ricoh-38) is a dedicated support center for customers seeking warranty support for devices purchased through the IT distribution channel. Hours of operation are Monday - Friday from 8 AM to 8 PM EST. Ricoh will assist the caller and will validate support entitlement by serial number for devices requiring On-Site service. Additionally, frequently asked questions are available online at www.ricoh-usa.com/support/knowledgebase.asp.
On-Site Extended Warranty:
A Ricoh Service Representative will be dispatched to perform on-site service during the warranty period if initial diagnosis and resolution efforts by the Ricoh Customer Support Center fail to resolve the issue.