HP Care Pack Hardware Support - 1 Year
On-site - Maintenance - Parts & Labor - Electronic and Physical Service
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Product Information for HP Care Pack Hardware Support - 1 Year
Highlights for HP Care Pack Hardware Support - 1 Year
Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multi vendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.
General InformationProduct Type: ServiceManufacturer Part Number: UQ966EManufacturer Website Address: www.hp.comService Name: Care Pack Hardware SupportManufacturer: Hewlett-PackardBrand Name: HP
Service InformationProduct Supported: HP TouchSmart PCProvided Support: Phone SupportService Availability: 9 x 5Service Details:
Remote problem diagnosis and support: HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next business day onsite response: For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged If this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary Your coverage includes all required parts and materials
Escalation management: Established escalation procedures enlist specialised expertise from HP and selected third-parties
Optional Defective Media Retention Service: A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP This option lets you protect sensitive data by keeping your defective disk, without paying for the replacementService Duration: 1 YearService Location: On-siteService Main Type: MaintenanceService Sub Type: Electronic and PhysicalService Characteristic: Parts & LaborService Response Time: (Next Business Day)