HP Care Pack Hardware Support - 1 Year
Item No.
810937
Mfg Part No.
UQ966E
Availability
Not Available

Product Information for HP Care Pack Hardware Support - 1 Year

Highlights for HP Care Pack Hardware Support - 1 Year

  • Service Duration:1 Year

Marketing Information

Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multi vendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

General Information

  • Product Type: Service
  • Manufacturer Part Number: UQ966E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack Hardware Support
  • Manufacturer: Hewlett-Packard
  • Brand Name: HP
  • Service Information

  • Product Supported: HP TouchSmart PC
  • Provided Support: Phone Support
  • Service Availability: 9 x 5
  • Service Details:

    Remote problem diagnosis and support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
  • Next business day onsite response:

  • For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged
  • If this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
  • Your coverage includes all required parts and materials
  • Escalation management:

  • Established escalation procedures enlist specialised expertise from HP and selected third-parties
  • Optional Defective Media Retention Service:

  • A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
  • This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
  • Service Duration: 1 Year
  • Service Location: On-site
  • Service Main Type: Maintenance
  • Service Sub Type: Electronic and Physical
  • Service Characteristic: Parts & Labor
  • Service Response Time: (Next Business Day)