HP Care Pack Hardware Support with Defective Media Retention
1 Year - 24x7x4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical Service
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Product Information for HP Care Pack Hardware Support with Defective Media Retention
Highlights for HP Care Pack Hardware Support with Defective Media Retention
Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, and network equipment.
General InformationProduct Type: ServiceManufacturer Part Number: UM194EManufacturer Website Address: www.hp.comService Name: Care Pack Hardware Support with Defective Media RetentionManufacturer: Hewlett-PackardBrand Name: HP
Service InformationProduct Support:
HP DesktopsProvided Support: RepairResponse Time: 4 Hour - ( Same Day )Service Availability: 24 Hours/Day x 7 Days/WeekService Description: 24x7x4 HourService Details:
Remote problem diagnosis and support: HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
4-hour onsite response 24x7x365: For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary Your coverage includes all required parts and materials
Escalation management: Established escalation procedures enlist specialised expertise from HP and selected third-parties
Optional Defective Media Retention Service: A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement Service Duration: 1 YearService Type: Maintenance - Parts & Labor - Electronic and Physical ServiceService Location: On-site