HP Care Pack PickUpReturn Service
3 Year - 9x5 Same Day - Service Depot - Maintenance - Parts & Labor - Electronic and Physical Service
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Product Information for HP Care Pack PickUpReturn Service
Highlights for HP Care Pack PickUpReturn Service
HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers two return service levels that feature different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.
Service InformationProduct Support:
HP NotebookProvided Support: RepairResponse Time: ( Same Day ) - Phone SupportService Availability: 9 Hours/Day x 5 Days/Week Phone SupportService Description: 9x5 Same DayService Details: Remote problem diagnosis and telephone support Repair at HP designated repair center (materials and parts included) Return shipment of functional unit back to your location Flexible shipment options to HP designated repair center When experiencing a problem, the customer must first place a call to a designated support telephone number HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support An HP authorized courier will return the repaired or replaced product to the customer's location Return shipment will be by ground transportation and usually takes between 3 and 7 business days Service requests must be received before 12:00 pm local time to activate same-day pickup All other calls will be scheduled for next-business-day pickupService Duration: 3 Year
General InformationService Name: Care Pack PickUpReturn Service
Service InformationService Type: Maintenance - Parts & Labor - Electronic and Physical Service
Service InformationService Location: Service Depot
General InformationManufacturer: Hewlett-PackardBrand Name: HP
General InformationProduct Type: Service
General InformationManufacturer Part Number: HR205EManufacturer Website Address: www.hp.com