HP Care Pack Post Warranty Hardware Support
1 Year - On-site - Maintenance - Parts & Labor - Electronic and Physical Service
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Product Information for HP Care Pack Post Warranty Hardware Support
Highlights for HP Care Pack Post Warranty Hardware Support
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.
General InformationProduct Type: Service
General InformationManufacturer Part Number: HP713PEManufacturer Website Address: www.hp.com
Service InformationProduct Support:
HP NotebookProvided Support: Phone SupportResponse Time: ( Next Business Day )Service Details:
Remote problem diagnosis and support: HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next business day onsite response: For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary Your coverage includes all required parts and materials
Escalation management: Established escalation procedures enlist specialized expertise from HP and selected third-parties
Optional Defective Media Retention Service: A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement Service Duration: 1 Year
General InformationService Name: Care Pack Post Warranty Hardware Support
Service InformationService Type: Maintenance - Parts & Labor - Electronic and Physical Service
Service InformationService Location: On-site
General InformationManufacturer: Hewlett-Packard
General InformationBrand Name: HP