HP Care Pack Hardware Support
Item No.
Mfg Part No.
Not Available

Product Information for HP Care Pack Hardware Support

Highlights for HP Care Pack Hardware Support

  • Service Duration:4 Year

Marketing Information

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

General Information

  • Product Type: Service
  • Manufacturer Part Number: HN788E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack Hardware Support
  • Manufacturer: Hewlett-Packard
  • Brand Name: HP
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support:

    HP Compaq Models:

  • Deskpro 6000
  • 6000 Pro
  • All-in-One 6000 Pro
  • Elite 8000f
  • Elite 8100
  • ProLiant 6000
  • Provided Support: Repair
  • Response Time: ( Next Business Day )
  • Service Availability: 9 Hours/Day x 5 Days/Week
  • Service Description: 9x5 Next Business Day
  • Service Details:

    Remote problem diagnosis and support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
  • Next business day onsite response:

  • For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
  • HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
  • Your coverage includes all required parts and materials
  • Coverage window options:

  • Standard business hours, standard business days
  • Service is available 8.00am - 5.00pm, Monday to Friday, excluding holidays
  • Escalation management:

  • Established escalation procedures enlist specialised expertise from HP and selected third-parties
  • Service Duration: 4 Year
  • Service Type: Maintenance - Parts & Labor - Electronic and Physical Service
  • Service Location: On-site
  • Warranty