HP Care Pack Hardware Support
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Product Information for HP Care Pack Hardware Support

Highlights for HP Care Pack Hardware Support

  • Service Duration:3 Year

Marketing Information

Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.

General Information

  • Product Type: Service
  • Manufacturer Part Number: HN790E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack Hardware Support
  • Manufacturer: Hewlett-Packard
  • Brand Name: HP
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support:

    HP Promo -DT

  • Provided Support: Phone Support
  • Response Time: 4 Hour - ( Same Business Day )
  • Service Availability: 9 Hours/Day x 5 Days/Week
  • Service Description: 9x5x4 Hour
  • Service Details:

    Remote problem diagnosis and support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  • 4-hour onsite response:

  • For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  • Coverage window options:

  • Standard business hours, standard business days: Service is available 8.00am - 5.00pm, Monday to Friday, excluding holidays.
  • Escalation management:

  • Established escalation procedures enlist specialised expertise from HP and selected third-parties.
  • Service Duration: 3 Year
  • Service Type: Maintenance - Electronic and Physical Service
  • Service Location: On-site
  • Warranty