HP Care Pack Hardware Support
3 Year - 9x5x4 Hour - On-site - Maintenance - Electronic and Physical Service
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Product Information for HP Care Pack Hardware Support
Highlights for HP Care Pack Hardware Support
Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.
General InformationProduct Type: ServiceManufacturer Part Number: HN790EManufacturer Website Address: www.hp.comService Name: Care Pack Hardware SupportManufacturer: Hewlett-PackardBrand Name: HP
Service InformationProduct Support:
HP Promo -DTProvided Support: Phone SupportResponse Time: 4 Hour - ( Same Business Day )Service Availability: 9 Hours/Day x 5 Days/WeekService Description: 9x5x4 HourService Details:
Remote problem diagnosis and support: HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
4-hour onsite response: For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Coverage window options: Standard business hours, standard business days: Service is available 8.00am - 5.00pm, Monday to Friday, excluding holidays.
Escalation management: Established escalation procedures enlist specialised expertise from HP and selected third-parties.Service Duration: 3 YearService Type: Maintenance - Electronic and Physical ServiceService Location: On-site