HP Care Pack Hardware Support
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Product Information for HP Care Pack Hardware Support

Highlights for HP Care Pack Hardware Support

  • Service Duration:5 Year

Marketing Information

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.

General Information

  • Product Type: Service
  • Manufacturer Part Number: HN789E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack Hardware Support
  • Manufacturer: Hewlett-Packard
  • Brand Name: HP
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support:

    HP Compaq Models:

  • Deskpro 6000
  • 6000 Pro
  • All-in-One 6000 Pro
  • Elite 8000f
  • Elite 8100
  • ProLiant 6000
  • Provided Support: Repair
  • Response Time: ( Next Business Day )
  • Service Availability: 9 Hours/Day x 5 Days/Week
  • Service Description: 9x5 Next Business Day
  • Service Details:

    Remote problem diagnosis and support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
  • Next business day onsite response:

  • For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
  • HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
  • Your coverage includes all required parts and materials
  • Coverage window options:

  • Standard business hours, standard business days
  • Service is available 8.00am - 5.00pm, Monday to Friday, excluding holidays
  • Escalation management:

  • Established escalation procedures enlist specialised expertise from HP and selected third-parties
  • Service Duration: 5 Year
  • Service Type: Maintenance - Parts & Labor - Electronic and Physical Service
  • Service Location: On-site
  • Warranty