HP Care Pack Hardware Support
5 Year - 9x5 Next Business Day - On-site - Maintenance - Parts & Labor - Electronic and Physical Service
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Product Information for HP Care Pack Hardware Support
Highlights for HP Care Pack Hardware Support
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.
General InformationProduct Type: ServiceManufacturer Part Number: HN789EManufacturer Website Address: www.hp.comService Name: Care Pack Hardware SupportManufacturer: Hewlett-PackardBrand Name: HP
Service InformationProduct Support:
HP Compaq Models: Deskpro 6000 6000 Pro All-in-One 6000 Pro Elite 8000f Elite 8100 ProLiant 6000 Provided Support: RepairResponse Time: ( Next Business Day )Service Availability: 9 Hours/Day x 5 Days/WeekService Description: 9x5 Next Business DayService Details:
Remote problem diagnosis and support: HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next business day onsite response: For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary Your coverage includes all required parts and materials
Coverage window options: Standard business hours, standard business days Service is available 8.00am - 5.00pm, Monday to Friday, excluding holidays
Escalation management: Established escalation procedures enlist specialised expertise from HP and selected third-parties Service Duration: 5 YearService Type: Maintenance - Parts & Labor - Electronic and Physical ServiceService Location: On-site