VMWARE Basic Support & Subscription Service
12x5 - Technical - Electronic Service
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Product Information for VMWARE Basic Support & Subscription Service
Highlights for VMWARE Basic Support & Subscription Service
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
General InformationProduct Type: ServiceManufacturer Part Number: VS4-MS-AK-G-SSS-CManufacturer Website Address: www.vmware.comService Name: Basic Support & Subscription ServiceManufacturer: VMware, IncBrand Name: VMware
Service InformationProduct Support:
VMware vSphere Midsize Acceleration Kit: 6 Processor Provided Support: Web SupportRegion Availability: North America and Latin America: 6am to 6pm (local time zone) Alaska, Hawaii: 6am to 6pm (PST/PDT) South America (NASA): 6am to 6pm (EST/EDT)Service Availability: 12 Hours/Day x 5 Days/WeekService Description: 12x5Service Details: Global, 12x5 access to support Unlimited number of support requests Remote Support Online access to documentation and technical resources, knowledge base, discussion forums Product updates and upgradesService Type: Technical - Electronic Service