VMWARE Platinum Support & Subscription
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Product Information for VMWARE Platinum Support & Subscription

Highlights for VMWARE Platinum Support & Subscription

  • Service Duration:1 Year

Marketing Information

VMware Platinum Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

General Information

  • Product Type: Service
  • Manufacturer Part Number: WS-P-SSS-A
  • Manufacturer Website Address: www.vmware.com
  • Service Name: Platinum Support & Subscription
  • Manufacturer: VMware, Inc
  • Brand Name: VMware
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support: VMware Workstation
  • Provided Support: Software Upgrade
  • Region Availability:
  • North America and Latin America: 6 am. to 6 pm. (local time zone)
  • Alaska, Hawaii: 6 am. to 6 pm. (PST/PDT)
  • South America (NASA): 6 am. to 6 pm. (EST/EDT)
  • Service Availability: 24 Hours/Day x 7 Days/Week
  • Service Description: 24x7
  • Service Details:
  • Global, 24x7 support for Severity 1 issues
  • Fast response times for critical issues
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades
  • Service Duration: 1 Year
  • Service Type: Technical - Electronic Service
  • Warranty