HP Care Pack Hardware Support with Defective Media Retention
3 Year - Next Business Day - On-site - Maintenance - Electronic and Physical Service
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Product Information for HP Care Pack Hardware Support with Defective Media Retention
Highlights for HP Care Pack Hardware Support with Defective Media Retention
Increase equipment availability and productivity with rapid-response on site and remote support for your HP hardware, as well as selected multi vendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.
General InformationProduct Type: ServiceManufacturer Part Number: US618EManufacturer Website Address: www.hp.comService Name: Care Pack Hardware Support with Defective Media RetentionManufacturer: Hewlett-PackardBrand Name: HP
Service InformationProduct Support: HP Proliant ML350 ServerProvided Support: Remote DiagnosticResponse Time: 4 Hour - ( Next Business Day )Service Description: Next Business DayService Details:
Remote problem diagnosis and support: HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next business day on site response: For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged Service is available around-the-clock every day, including all holidays HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary Your coverage includes all required parts and materials
Escalation management: Established escalation procedures enlist specialised expertise from HP and selected third-parties
Optional Defective Media Retention Service: A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement Service Duration: 3 YearService Type: Maintenance - Electronic and Physical ServiceService Location: On-site