HP Care Pack Hardware Support with Defective Media Retention
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Product Information for HP Care Pack Hardware Support with Defective Media Retention

Highlights for HP Care Pack Hardware Support with Defective Media Retention

  • Service Duration:3 Year

Marketing Information

Increase equipment availability and productivity with rapid-response on site and remote support for your HP hardware, as well as selected multi vendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.

General Information

  • Product Type: Service
  • Manufacturer Part Number: US618E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack Hardware Support with Defective Media Retention
  • Manufacturer: Hewlett-Packard
  • Brand Name: HP
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support: HP Proliant ML350 Server
  • Provided Support: Remote Diagnostic
  • Response Time: 4 Hour - ( Next Business Day )
  • Service Description: Next Business Day
  • Service Details:

    Remote problem diagnosis and support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
  • Next business day on site response:

  • For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged
  • Service is available around-the-clock every day, including all holidays
  • HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
  • Your coverage includes all required parts and materials
  • Escalation management:

  • Established escalation procedures enlist specialised expertise from HP and selected third-parties
  • Optional Defective Media Retention Service:

  • A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
  • This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
  • Service Duration: 3 Year
  • Service Type: Maintenance - Electronic and Physical Service
  • Service Location: On-site
  • Warranty