1 Incident(s) - Maintenance - Installation - Physical Service
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Product Information for Adtran ACES
Highlights for Adtran ACES
- Service Duration:1 Incident
ACES is a comprehensive and flexible installation and maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
General InformationProduct Type: ServiceManufacturer Part Number: 1100102L15Manufacturer Website Address: www.adtran.com/Service Name: ACESManufacturer: AdtranBrand Name: Adtran
Service InformationProduct Support: ATLAS 890 SYSTEM W/TOTAL INST FACTOR OF 15.5Provided Support: InstallationResponse Time: 5 - ( Business Day )Service Availability: Not ApplicableService Details:
An ACES Field Service Engineer (FSE) installs ADTRAN and etc. hardware on a customer premise An ADTRAN Technical Support Engineer (TSE)/ACES Representative will review the application with the customer and the FSE prior to installation Once on site, the Engineer will mount, configure, and program the hardware Once installed, the FSE will test the contracted equipment to assure proper operation within the customer's network The FSE is backed up by the ACES Help Desk and ADTRAN TSE who can facilitate conference calls with all necessary personnel prior to and during the installation Installation must be scheduled with at least 5-business day notification before site visit. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee On site installation completed in one visit Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN Installations performed during weekday evenings or Saturdays are subject to 150% Uplift Installations performed on Sunday's or Holidays are subject to a 200% Uplift Customer must provide access to the facility at the scheduled installation time. Any visits cancelled with less than three business days, or facilities not ready at scheduled time are subject to a Site Not Ready Fee Service Duration: 1 IncidentService Type: Maintenance - Installation - Physical ServiceService Location: On-site
WarrantyStandard Warranty: Not Applicable