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Product Information for Adtran ACES SITE

Highlights for Adtran ACES SITE

  • Service Duration:1 Year

Marketing Information

ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.

General Information

  • Product Type: Service
  • Manufacturer Part Number: 1100205N5
  • Manufacturer Website Address:
  • Service Name: ACES SITE
  • Manufacturer: Adtran
  • Brand Name: Adtran
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support:
  • NetVanta 1224R W/ VPN
  • NetVanta 1224STR
  • Provided Support: Replacement
  • Response Time: 4 Hour - Replacement
  • Service Availability: 24 Hours/Day x 7 Days/Week
  • Service Description: 24x7x4
  • Service Details:
  • 30-minute telephone response from time of customer call (any time, any day of the year)
  • On-site ADTRAN representative within 4 hours any time, any day of the year upon verification of hardware failure or problem
  • On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failure
  • Service Duration: 1 Year
  • Service Type: Maintenance - Replacement - Physical Service
  • Service Location: On-site
  • Warranty

  • Standard Warranty: Lifetime