Highlights for Adtran ACES SITE
ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
General InformationProduct Type: ServiceManufacturer Part Number: 1100205N5Manufacturer Website Address: www.adtran.com/Service Name: ACES SITEManufacturer: AdtranBrand Name: Adtran
Service InformationProduct Support: NetVanta 1224R W/ VPN NetVanta 1224STRProvided Support: ReplacementResponse Time: 4 Hour - ReplacementService Availability: 24 Hours/Day x 7 Days/WeekService Description: 24x7x4Service Details: 30-minute telephone response from time of customer call (any time, any day of the year) On-site ADTRAN representative within 4 hours any time, any day of the year upon verification of hardware failure or problem On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failureService Duration: 1 YearService Type: Maintenance - Replacement - Physical ServiceService Location: On-site
WarrantyStandard Warranty: Lifetime
Adtran ACES SITE
1 Year - 24x7x4 Maintenance - Replacement - Physical Service