Highlights for Adtran ACES
ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
General InformationProduct Type: ServiceManufacturer Part Number: 1100305M1Manufacturer Website Address: www.adtran.com/Service Name: ACESManufacturer: AdtranBrand Name: Adtran
Service InformationProduct Support: NT1 ACE's Express 3000 Series Express 6000 Series Express NTU DSU 56/64 DSU 5600 DSU III AR T1 CSU ACE TSU ACEProvided Support: ReplacementResponse Time: 4 Hour - ReplacementService Availability: 24 Hours/Day x 7 Days/WeekService Description: 24x7x4Service Details:
Telephone response from an ADTRAN ACES representative within 30 minutes of your call for support 24 hours-a-day/365 days-a-year. An ADTRAN representative and a replacement unit (if needed) on-site within four hours of the determination of a hardware failure or problem with an ADTRAN product.Service Duration: 3 YearService Type: Maintenance - Replacement - Physical ServiceService Location: On-site
WarrantyStandard Warranty: Not Applicable
3 Year - 24x7x4 Maintenance - Replacement - Physical Service