With all of our Service Enhancement Programs, you are able to access information about your Oki product from your personal WEB site, myokidata.com. Additional help is available from our Toll-Free technical support line where our experienced Customer Service Representatives are ready to assist you. If your problem cannot be resolved on the phone, you'll be secure in knowing the Service Enhancement Program you've chosen.

If you choose to use our Overnight Exchange service. Call, our trained personnel will try to solve your problem over the phone. If they determine that your printer hardware is defective, an exchange printer will be shipped to you via air express.

Return the original printer to Oki Data by using the same packaging materials you received with the exchange printer. The printer to be returned must be made available for pickup by Oki Data's representative within 2 business days of your receipt of the exchange printer.

Note:
You will receive the exchange printer the next business day or no later than the second business day.