Adtran ACES SITE
3 Year - 8x5 Maintenance - Replacement - Physical Service
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Product Information for Adtran ACES SITE
Highlights for Adtran ACES SITE
ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
General InformationProduct Type: ServiceManufacturer Part Number: 1100303M1Manufacturer Website Address: www.adtran.com/Service Name: ACES SITEManufacturer: AdtranBrand Name: Adtran
Service InformationProduct Support: NT1 ACE's Express 3xxx Express 6xxx Express NTU DSU 56/64 DSU 5600 DSU III AR T1 CSU ACE TSU ACEProvided Support: ReplacementResponse Time: ( Next Business Day ) - ReplacementService Availability: 8 Hours/Day x 5 Days/WeekService Description: 8x5Service Details: 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time) On-site ADTRAN representative during the Next Business Day (NBD) upon verification of hardware failure or problem On-site replacement unit during the Next Business Day (NBD)upon verification of hardware failure or problem Excludes holidaysService Duration: 3 YearService Type: Maintenance - Replacement - Physical ServiceService Location: On-site
WarrantyStandard Warranty: Not Applicable