HP Care Pack
Item No.
609875
Mfg Part No.
UH911E
Availability
Not Available

Product Information for HP Care Pack

Highlights for HP Care Pack

  • Service Duration:4 Year

Marketing Information

This cost-effective HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems.

General Information

  • Product Type: Service
  • Manufacturer Part Number: UH911E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack
  • Manufacturer: Hewlett-Packard
  • Brand Name: HP
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support:
  • ProLiant DL380 G5
  • ProLiant DL385 G2
  • ProLiant DL385 G5
  • ProLiant DL385 G5p
  • Provided Support: Parts & Labor
  • Response Time: 6 Hour - Repair
  • Service Availability: 24 Hours/Day x 7 Days/Week
  • Service Description: 24x7x6 Hour
  • Service Details: Remote problem diagnosis and support:

    HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

    On-site hardware support:

    For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

    6-hour repair-time commitment:

    HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center.

    Defective Media Retention Service:

    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

  • Service Duration: 4 Year
  • Service Type: Maintenance - Parts and Labour - Electronic and Physical Service
  • Service Location: On-site
  • Warranty