HP Care Pack
Item No.
609041
Mfg Part No.
UH822E
Availability
Not Available

Product Information for HP Care Pack

Highlights for HP Care Pack

  • Service Duration:4 Year

Marketing Information

Increase equipment availability and productivity with rapid-response on-site and remote support for your HP hardware, as well as selected multivendor equipment.

General Information

  • Product Type: Service
  • Manufacturer Part Number: UH822E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack
  • Manufacturer: Hewlett-Packard
  • Brand Name: HP
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support:
  • ProLiant DL140 G3
  • ProLiant DL145 G3
  • ProLiant DL160 G5
  • ProLiant DL160 G5p
  • ProLiant DL165 G5
  • Provided Support: Parts & Labor
  • Response Time: 4 Hour
  • Service Availability: 13 Hours/Day x 5 Days/Week
  • Service Description: 13x5x4 Hour
  • Service Details: Remote problem diagnosis and support:

    HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

    4-hour on-site response:

    For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

    Extended business hours, standard business days:

    Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays.

    Defective Media Retention Service:

    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

  • Service Duration: 4 Year
  • Service Type: Maintenance - Parts and Labour - Electronic and Physical Service
  • Service Location: On-site
  • Warranty