HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center.

A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.