Product Information for HP Care Pack
Highlights for HP Care Pack
- Service Duration:3 Year
Increase equipment availability and productivity with rapid-response on-site and remote support for your HP hardware, as well as selected multivendor equipment.
HP DesignJet Printers:
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.4-hour on-site response:
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.Extended business hours, standard business days:
Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays.