Highlights for HP Care Pack Marketing Information
Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multivendor equipment.
General Information
Product Type: ServiceManufacturer Part Number: UM015EManufacturer Website Address: www.hp.comService Name: Care PackManufacturer: Hewlett-PackardBrand Name: HPMiscellaneous
Physical Characteristics
Service Information
Product Support: ProLiant DL14x ProLiant DL16x Provided Support: Parts & LaborResponse Time: ( Next Business Day )Service Availability: 9 Hours/Day x 5 Days/WeekService Description: 9x5 Next Business DayService Details: Remote Problem Diagnosis and Support:HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next Business Day On-site Response:For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Standard Business Hours, Standard Business Days:Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays.
Defective Media Retention Service:A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Service Duration: 3 YearService Type: Maintenance - Parts and Labour - Electronic and Physical ServiceService Location: On-siteWarranty
HP Care Pack
3 Year9x5x Next Business Day - On-site - Maintenance - Parts and Labour - Electronic and Physical Service
$395.50
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