Perle On-Site 24x7
Item No.
606886
Mfg Part No.
SOS7NSS32
Availability
Not Available

Product Information for Perle On-Site 24x7

Highlights for Perle On-Site 24x7

  • Service Duration:1 Year

Marketing Information

To deliver worry free operation and minimize the costs associated with the downtime of mission critical applications.

General Information

  • Product Type: Service
  • Manufacturer Part Number: SOS7NSS32
  • Manufacturer Website Address: www.perle.com
  • Service Name: On-Site 24x7
  • Manufacturer: Perle Systems, Inc
  • Brand Name: Perle
  • Miscellaneous

    Additional Information

  • If a Perle cable or diskette has a defect, Perle will replace the component but will not service it on site. Express Replacement Service will be provided
  • Purchaser agrees to provide prompt access to the equipment and software consistent with Purchaser's standard security requirements
  • Purchaser shall provide reasonable assistance and facilities including working space, electricity, and a local telephone line so as to expedite the performance of services
  • If neither the Purchaser nor the Purchaser's agent is present at the Purchaser's location for the scheduled arrival of the Perle or Perle Authorized technician, no On-Site Service will be provided. Purchaser's recourse for repair will be to receive Return to Depot Service
  • Purchaser shall, at Purchaser's expense, prepare and maintain the installation site in accordance with Perle's published specifications for operating environments
  • Physical Characteristics

    Service Information

  • Product Support:
  • 32 Port Terminal / Console Server
  • Provided Support: Repair
  • Region Availability: If the Purchaser's installation site is more that 100 miles from the nearest Perle Authorized On-Site Service Provider stocking location, Perle has the option of providing on-site service or providing an alternate means of system repair.
  • Response Time: 4 Hour
  • Service Availability: 24 Hours/Day x 7 Days/Week
  • Service Description: 24x7x4 Hour
  • Service Details:
  • A Perle Authorized On-Site Service Provider will provide repair service for the Perle Product at the Purchaser's installation site
  • Contingent upon the availability of a service technician, the Perle Authorized On-Site Service Provider will use their best efforts to arrive at the installation site within 4 hours after confirmation from Perle where service is required
  • Hotline technical support is available free of charge between 9am and 5pm EST
  • Note:

  • If the Purchaser has not registered the installation site at least 10 days prior to requiring service Perle has the option of providing on-site service or providing an alternate means of system repair
  • Service Duration: 1 Year
  • Service Type: Maintenance - Repair - Electronic and Physical Service
  • Service Location: On-site
  • Warranty

  • Standard Warranty: Not Applicable