HP Care Pack
Item No.
Mfg Part No.
Not Available

Product Information for HP Care Pack

Highlights for HP Care Pack

  • Service Duration:3 Year

Marketing Information

HP Support Plus helps you increase the performance and availability of your IT infrastructure with comprehensive, consistent hardware and software services.

General Information

  • Product Type: Service
  • Manufacturer Part Number: UJ778E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack
  • Manufacturer: Hewlett-Packard
  • Brand Name: HP
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support:
  • HP Tape Libraries MSL 2024
  • Provided Support: Parts & Labor
  • Response Time: 2 Hour - Telephone Support
  • Service Availability: 13 Hours/Day x 5 Days/Week
  • Service Description: 13x5x2 Hour
  • Service Details:

    Telephone software support:
    An HP IT Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.

    4-hour response on-site hardware support:
    For issues that cannot be resolved remotely, HP Services delivers on-site technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.

    Extended business hours coverage:
    On-site and remote services are available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays. Calls received outside this service window will be logged on the next standard business day.

    Software updates and licensing:
    Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates.

    Electronic support:
    Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.

  • Service Duration: 3 Year
  • Service Type: Maintenance - Parts & Labour - Electronic and Physical Service
  • Service Location: On-site
  • Warranty