Product Information for HP Care Pack
Highlights for HP Care Pack
- Service Duration:3 Year
HP Support Plus helps you increase the performance and availability of your IT infrastructure with comprehensive, consistent hardware and software services.
Telephone software support:
An HP IT Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.
4-hour response on-site hardware support:
For issues that cannot be resolved remotely, HP Services delivers on-site technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.
Extended business hours coverage:
On-site and remote services are available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays. Calls received outside this service window will be logged on the next standard business day.
Software updates and licensing:
Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates.
Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.