Quantum StorageCare FastExchange FastExchange
Item No.
563868
Mfg Part No.
SSC24-RS00-EW11
Availability
Not Available

Product Information for Quantum StorageCare FastExchange FastExchange

Highlights for Quantum StorageCare FastExchange FastExchange

  • Service Duration:3 Year

General Information

  • Product Type: Service
  • Manufacturer Part Number: SSC24-RS00-EW11
  • Manufacturer Website Address: www.quantum.com
  • Service Name: StorageCare FastExchange FastExchange
  • Manufacturer: Quantum Corp
  • Brand Name: Quantum
  • Miscellaneous

    Physical Characteristics

    Service Information

  • Product Support: Quantum Scalar 24
  • Provided Support: Return and Replacement
  • Response Time: 24 Hour
  • Service Availability: 9 Hours/Day x 5 Days/Week
  • Service Description: 24x7x24 Hour
  • Service Details:

    For Products that require repair during the term of this Limited Warranty, Quantum will arrange for shipment of a replacement Product or Part at Quantum?s discretion on a FastExchange basis. The unit will be dispatched within 24 hours of Quantum determining that the unit is defective. Provided a customer contacts Quantum and completes all of the necessary paperwork prior to 1PM Mountain Standard Time, Quantum will ship the replacement Product or Part the same day, which will arrive within 24 hours at the customer. FastExchange Products or Parts will be provided by contacting the Quantum Customer Support Center who will:

  • Diagnose the problem
  • Ship a replacement Product or Part to the End User
  • Issue a Return of Materials Authorization (RMA) Number
  • If the carrier has an unforeseen event that delays the shipment, Quantum cannot guarantee that the unit will arrive within the 24-hour window. Customers should not assume that the time of contact with Quantum dictates the time of shipment.

  • Service Duration: 3 Year
  • Service Type: Exchange - Electronic and Physical Service
  • Warranty