Quantum StorageCare FastExchange FastExchange
3 Year24x7x24 Hour - Exchange - Electronic and Physical Service
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Product Information for Quantum StorageCare FastExchange FastExchange
Highlights for Quantum StorageCare FastExchange FastExchange
General InformationProduct Type: ServiceManufacturer Part Number: SSC24-RS00-EW11Manufacturer Website Address: www.quantum.comService Name: StorageCare FastExchange FastExchangeManufacturer: Quantum CorpBrand Name: Quantum
Service InformationProduct Support: Quantum Scalar 24Provided Support: Return and ReplacementResponse Time: 24 HourService Availability: 9 Hours/Day x 5 Days/WeekService Description: 24x7x24 HourService Details:
For Products that require repair during the term of this Limited Warranty, Quantum will arrange for shipment of a replacement Product or Part at Quantum?s discretion on a FastExchange basis. The unit will be dispatched within 24 hours of Quantum determining that the unit is defective. Provided a customer contacts Quantum and completes all of the necessary paperwork prior to 1PM Mountain Standard Time, Quantum will ship the replacement Product or Part the same day, which will arrive within 24 hours at the customer. FastExchange Products or Parts will be provided by contacting the Quantum Customer Support Center who will: Diagnose the problem Ship a replacement Product or Part to the End User Issue a Return of Materials Authorization (RMA) Number
If the carrier has an unforeseen event that delays the shipment, Quantum cannot guarantee that the unit will arrive within the 24-hour window. Customers should not assume that the time of contact with Quantum dictates the time of shipment.Service Duration: 3 YearService Type: Exchange - Electronic and Physical Service