Highlights for HP Care Pack
Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multivendor equipment.
General InformationProduct Type: ServiceManufacturer Part Number: UC911EManufacturer Website Address: http://www.hp.comService Name: Care PackManufacturer: Hewlett-PackardBrand Name: HP
Global Next Business Day Service
Service InformationProduct Support:
HP Business Notebook PC: 22xxb Series 6xxxb Series nc6120/nc6320/nc64xx Series nc8xxx Series nx6xxx Series nx8xxx Series nx7xxx Series nx9xxx Series nx9020/30/40 Series Provided Support: Parts & LaborResponse Time: ( Next Business Day )Service Availability: 9 Hours/Day x 5 Days/WeekService Description: 9x5 Next Business DayService Details:
Remote Problem Diagnosis and Support:
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next Business Day On-site Response:
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Standard Business Hours, Standard Business Days:Service Duration: 5 YearService Type: Maintenance - Parts & Labour - Electronic and Physical ServiceService Location: On-site
Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays.
HP Care Pack
5 Year9x5x Next Business Day - On-site - Maintenance - Parts & Labour - Electronic and Physical Service