Highlights for HP Care Pack Marketing Information
Increase equipment availability and productivity with rapid-response on-site and remote support for your HP hardware, as well as selected multi vendor equipment.
General Information
Product Type: ServiceManufacturer Part Number: UK771EManufacturer Website Address: http://www.hp.comService Name: Care PackManufacturer: Hewlett-PackardBrand Name: HPMiscellaneous
Physical Characteristics
Service Information
Product Support: HP Personal Workstations:
3000 Series 4000 Series 8000 Series 9000 Series 5000 Series 6000 Series Provided Support: Parts & LabourResponse Time: 4 HourService Availability: 9 Hours/Day x 5 Days/WeekService Description: 9x5x4 HourService Details: Remote problem diagnosis and support:HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
4-hour on-site response:For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Standard business hours, standard business days:Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays.
Defective Media Retention Service:A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Service Duration: 5 YearService Type: Maintenance - Parts and Labour - Electronic and Physical ServiceService Location: On-siteWarranty
HP Care Pack
5 Year9x5x4 Hour - On-site - Maintenance - Parts and Labour - Electronic and Physical Service
$366.19
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