Product Information for HP Care Pack
Highlights for HP Care Pack
- Service Duration:2 Year
Replace failed hardware units quickly and conveniently with HP Services reliable Next Business Day Exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to on-site repair for HP products.
Extended telephone support may be available for selected products.
Remote problem diagnosis and support:
HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Next Business Day Exchange:
If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next Business Day Exchange delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 3:00 pm local time.
Standard business hours coverage:
Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.