HP Care Pack
Item No.
Mfg Part No.
Not Available

Product Information for HP Care Pack

Highlights for HP Care Pack

  • Service Duration:5 Year

Marketing Information

HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world.

General Information

  • Manufacturer: Hewlett-Packard
  • Manufacturer Part Number: UL669E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack
  • Product Type: Service
  • Brand Name: HP
  • Service Information

  • Service Type: Maintenance - Parts and Labour - Electronic and Physical Service
  • Service Description: 9x5 Next Business Day
  • Service Details: Remote Problem Diagnosis and Support:

    Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.

    Next Business Day On-site Response:

    For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window*. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.

    Parts and Materials:

    HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.

    Coverage Window:

    Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested**.

    Defective Media Retention Service:

    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.


    *Response times are contingent on distances from HP support offices and subject to local availability.
    **Coverage windows are subject to local availability.

  • Provided Support: Remote Diagnostic
  • Service Availability: 9 Hours/Day x 5 Days/Week
  • Response Time: ( Next Business Day )
  • Service Location: On-site
  • Service Duration: 5 Year
  • Product Support:

    HP Business Notebook PC:

  • 2xxx Mini-Note Series
  • 2xxxs Series
  • 6xxxs Series
  • 5xx Series
  • Xxxxt Mobile TC Series
  • Miscellaneous


    Physical Characteristics