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Product Information for HP Care Pack
Highlights for HP Care Pack
- Service Duration:5 Year
HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world.
Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.Next Business Day On-site Response:
For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window*. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.
Parts and Materials:
HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.
Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested**.Defective Media Retention Service:
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.Note:
*Response times are contingent on distances from HP support offices and subject to local availability.
**Coverage windows are subject to local availability.
HP Business Notebook PC: