Highlights for HP Care Pack
HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world.
General InformationManufacturer: Hewlett-PackardManufacturer Part Number: UL655EManufacturer Website Address: www.hp.comService Name: Care PackProduct Type: ServiceBrand Name: HP
Service InformationService Type: Maintenance - Parts and Labour - Electronic and Physical ServiceService Description: 9x5 Next Business DayService Details: Remote Problem Diagnosis and Support:
Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.Next Business Day On-site Response:
For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window*. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.
Parts and Materials:
HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.
Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested**.Note:
*Response times are contingent on distances from HP support offices and subject to local availability.Provided Support: Remote DiagnosticService Availability: 9 Hours/Day x 5 Days/Week Response Time: ( Next Business Day )Service Location: On-siteService Duration: 5 YearProduct Support:
**Coverage windows are subject to local availability.
HP Business Notebook PC:2xxx Mini-Note Series2xxxs Series6xxxs Series5xx SeriesXxxxt Mobile TC Series
HP Care Pack
5 Year9x5x Next Business Day - On-site - Maintenance - Parts and Labour - Electronic and Physical Service