HP Care Pack
Item No.
474150
Mfg Part No.
UJ414E
Availability
Not Available

Product Information for HP Care Pack

Highlights for HP Care Pack

  • Service Duration:3 Year

Marketing Information

This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

General Information

  • Manufacturer: Hewlett-Packard
  • Manufacturer Part Number: UJ414E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack
  • Product Type: Service
  • Brand Name: HP
  • Service Information

  • Service Type: Maintenance - Pick-up and Return - Electronic and Physical Service
  • Service Description: 9x5
  • Service Details: Remote Problem Diagnosis and Support:

    HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

    Repair Center Services:

    For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

    Pick-Up by HP:

    An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

    Return Shipment:

    An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.

    Standard Business Hours Coverage:

    Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.

    Defective Media Retention Service:

    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

    Accidental Damage Protection:

    Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.

  • Provided Support: Remote Diagnostic
  • Service Availability: 9 Hours/Day x 5 Days/Week
  • Response Time: 3 Day to 7 Day
  • Service Duration: 3 Year
  • Product Support:

    HP Notebooks

  • Miscellaneous

    Warranty

    Physical Characteristics