This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you. Service Details: Remote Problem Diagnosis and Support:
HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.Repair Center Services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.Pick-Up by HP:
An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.Return Shipment:
An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.Standard Business Hours Coverage:
Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.Defective Media Retention Service:
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.Accidental Damage Protection:
Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.