IBM ServicePac
Item No.
Mfg Part No.
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Product Information for IBM ServicePac

Highlights for IBM ServicePac

  • Service Duration:3 Year

Marketing Information

When it comes to installing and maintaining your systems, devices and software environment, you need precise information and fast answers to complicated questions. IBM technical specialists provide expert support, and can help reduce the complexity of implementing your hardware and software solution.

General Information

  • Manufacturer: IBM Corporation
  • Manufacturer Part Number: 51J8647
  • Manufacturer Website Address:
  • Service Name: ServicePac
  • Product Type: Service
  • Brand Name: IBM
  • Service Information

  • Service Type: Technical - Electronic Service
  • Service Details:

    Remote Technical Support Service:

  • Installation, usage, and configuration questions
  • Questions regarding IBM Supported Product publications
  • Diagnostic information review to assist in isolation of a problem cause
  • code-related problem questions
  • For known defects, available corrective service information and program fixes which you are entitled to receive
  • Unlimited calls and callers
  • Support coverage hours (unless otherwise specified):
    • Critical problems (severity 1) - 24x7 - 24 hours a day, seven days a week, including national holidays
    • Non-criitical problems (severity 2,3,4) - 9x5 - 8 a.m. to 5 p.m. in the local time zone where you receive the Service, Monday through Friday (excluding national holidays)
    • Response time: If not answered live, we will use commercially reasonable efforts to respond to your call within two hours

  • Provided Support: Installation
  • Service Availability: 24 Hours/Day x 7 Days/Week
  • Response Time: 2 Hour
  • Service Duration: 3 Year
  • Product Support:

    RTS for VMware - Enterprise 4 Sockets:

  • System x3850 M2 7141 All Models
  • BladeCenter HS40 8839 All Models
  • BladeCenter LS42 All Models
  • BladeCenter LS41 All Models
  • xSeries 255 8685 All Models
  • xSeries 360 8686 All Models
  • xSeries 365 8861 All Models
  • xSeries 260 8862 All Models
  • xSeries 3800 8863, 8865, 8866 All Models
  • System x3850 8864 All Models
  • xSeries 460 8864 All Models
  • xSeries 445 8870 All Models
  • xSeries 460 8872 All Models
  • System x3950 All Models
  • System x3755 8877 All Models
  • System x3950 8878 All Models
  • Miscellaneous

    Additional Information

    Determine the business impact (severity) of the problem:

  • Severity 1: You are completely unable to use your business-critical hardware or operating system. This applies to aproduction system environment which supports either your internal business functions directly, or supports your end-customers directly. This does not apply to a development, testing or staging environment
  • Severity 2: You are able to use your business-critical hardware or operating system, but the business-critical functions are severely limited
  • Severity 3: You are able to use your business-critical hardware and software for your business-critical functions, but other functions are unavailable or limited
  • Severity 4: The problem has very little impact on business-critical operations, or a workaround for the problem has beenfound
  • Warranty

    Physical Characteristics