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HP Care Pack 4-hour 24x7 Same Day Hardware Support with Defective Media Retention
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Product Information for Okidata OKIcare
Highlights for Okidata OKIcare
- Service Duration:4 Year
Oki Data are proud to offer a variety of Service Enhancement Programs designed to maximize the uptime of your Oki printer and facsimile products.
With all of our Service Enhancement Programs, you are able to access information about your Oki product from your personal WEB site, myokidata.com. Additional help is available from our Toll-Free technical support line where our experienced Customer Service Representatives are ready to assist you. If your problem cannot be resolved on the phone, you'll be secure in knowing the Service Enhancement Program you've chosen.
If you choose to use our Overnight Exchange service. Call, our trained personnel will try to solve your problem over the phone. If they determine that your printer hardware is defective, an exchange printer will be shipped to you via air express.
Return the original printer to Oki Data by using the same packaging materials you received with the exchange printer. The printer to be returned must be made available for pickup by Oki Data's representative within 2 business days of your receipt of the exchange printer.
You will receive the exchange printer the next business day or no later than the second business day.
Additional InformationIf you don't purchase a Warranty Extension Program (WEP) upgrade during the first 90 days of ownership and it's still under the original factory warranty, you must purchase this program instead.