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Product Information for HP Care Pack
Highlights for HP Care Pack
- Service Duration:3 Year
This easy-to-use HP Care Pack solution offers quality return-to-HP service with remote telephone support and offsite repair at an HP-designated repair center. One low price covers equipment repair or replacement, all parts, labor, and return shipment to you. A choice of service levels gives you flexible shipment options.
HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.Repair Center Services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.Service-Level Options:
HP offers two alternatives for delivering your failed unit to the HP designated repair center:
An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.Standard business hours coverage:
Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.