HP Care Pack
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Product Information for HP Care Pack

Highlights for HP Care Pack

  • Service Duration:3 Year

Marketing Information

This easy-to-use HP Care Pack solution offers quality return-to-HP service with remote telephone support and offsite repair at an HP-designated repair center. One low price covers equipment repair or replacement, all parts, labor, and return shipment to you. A choice of service levels gives you flexible shipment options.

General Information

  • Manufacturer: Hewlett-Packard
  • Manufacturer Part Number: UK924E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack
  • Product Type: Service
  • Brand Name: HP
  • Service Information

  • Service Type: Maintenance - Return - Electronic and Physical Service
  • Service Description: 9x5
  • Service Details: Remote Problem Diagnosis and Support:

    HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

    Repair Center Services:

    For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

    Service-Level Options:

    HP offers two alternatives for delivering your failed unit to the HP designated repair center:

  • You deliver or ship the failed equipment yourself
  • An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility
  • Calls must be received before 12:00 pm local time for same-day pick-up.

    Return Shipment:

    An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.

    Standard business hours coverage:

    Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.

  • Provided Support: Remote Diagnostic
  • Service Availability: 9 Hours/Day x 5 Days/Week
  • Response Time: 3 Day to 7 Day
  • Service Duration: 3 Year
  • Product Support:
  • HP LaserJet P2035
  • HP LaserJet P2055
  • Miscellaneous


    Physical Characteristics