3 Year - 9x5xxNext Business Day - On-site - Maintenance - Electronic and Physical Service
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Product Information for Lenovo ThinkPlus
Highlights for Lenovo ThinkPlus
Information Technology is critical to the majority of businesses nowadays. It continues to evolve rapidly, leading to an ever-increasing complexity of customer computing environments, so the need for responsive technical support of all kinds is greater than ever. To address this need, Lenovo has developed the ThinkPlus Services family. Each ThinkPlus Service has been created to meet specific customer requirements, protecting their technology investments and minimizing system downtime.
General InformationManufacturer: Lenovo Group LimitedManufacturer Part Number: 43R2157Manufacturer Website Address: www.lenovo.com/us/en/Service Name: ThinkPlusProduct Type: ServiceBrand Name: Lenovo
Service InformationService Type: Maintenance - Electronic and Physical ServiceService Description: 9x5 Next Business DayService Details: Lenovo will perform Problem Determination remotely. You are requested to work with Lenovo during Problem Determination and to perform those activities that Lenovo may request. The Problem Determination aim is to identify whether the problem resides with Your Lenovo Machine or with other machines or software. If the Problem Determination result is that your Lenovo Machine is failing, and non functional, then a service technician will be dispatched to arrive at your location within the Next Business Day from the time the Problem Determination is finished. In all other cases the date and time for On-Site intervention will be mutually agreed upon. Lenovo provides Service during normal business hours (e.g. Monday to Friday 08:00 to 17:00) excluding public and national holidays. Lenovo will either repair or exchange the failing Machine at your location and verify its functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassemble of the Lenovo Machine.Provided Support: Remote Diagnostic Service Availability: 9 Hours/Day x 5 Days/Week Response Time: ( Next Business Day )Service Location: On-siteService Duration: 3 YearProduct Support: Desktop Hard Disk Drive Retention
The Next Business Day response time is an average target and not a committed service level, neither for response time nor for problem resolution time.