Highlights for Lenovo ThinkPlus

• Service Duration:3 Year

Marketing Information

Information Technology is critical to the majority of businesses nowadays. It continues to evolve rapidly, leading to an ever-increasing complexity of customer computing environments, so the need for responsive technical support of all kinds is greater than ever. To address this need, Lenovo has developed the ThinkPlus Services family. Each ThinkPlus Service has been created to meet specific customer requirements, protecting their technology investments and minimizing system downtime.

General Information

Manufacturer: Lenovo Group Limited

Manufacturer Part Number: 43R2157

Manufacturer Website Address: www.lenovo.com/us/en/

Service Name: ThinkPlus

Product Type: Service

Brand Name: Lenovo

Service Information

Service Type: Maintenance - Electronic and Physical Service

Service Description: 9x5 Next Business Day

Service Details: Lenovo will perform Problem Determination remotely. You are requested to work with Lenovo during Problem Determination and to perform those activities that Lenovo may request. The Problem Determination aim is to identify whether the problem resides with Your Lenovo Machine or with other machines or software. If the Problem Determination result is that your Lenovo Machine is failing, and non functional, then a service technician will be dispatched to arrive at your location within the Next Business Day from the time the Problem Determination is finished. In all other cases the date and time for On-Site intervention will be mutually agreed upon. Lenovo provides Service during normal business hours (e.g. Monday to Friday 08:00 to 17:00) excluding public and national holidays. Lenovo will either repair or exchange the failing Machine at your location and verify its functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassemble of the Lenovo Machine.

Provided Support: Remote Diagnostic

Service Availability: 9 Hours/Day x 5 Days/Week

Response Time: ( Next Business Day )

Service Location: On-site

Service Duration: 3 Year

Product Support:

Desktop Hard Disk Drive Retention

Miscellaneous

Additional Information

The Next Business Day response time is an average target and not a committed service level, neither for response time nor for problem resolution time.

Warranty

Physical Characteristics

---

---

There are no recommended products for this item.