HP Care Pack
Item No.
Mfg Part No.
Not Available

Product Information for HP Care Pack

Highlights for HP Care Pack

  • Service Duration:3 Year

Marketing Information

This value-priced HP Care Pack provides high-quality door-to-door hardware service.

General Information

  • Manufacturer: Hewlett-Packard
  • Manufacturer Part Number: UK712E
  • Manufacturer Website Address: www.hp.com
  • Service Name: Care Pack
  • Product Type: Service
  • Brand Name: HP
  • Service Information

  • Service Type: Maintenance - Pick-Up & Return - Electronic and Physical Service
  • Service Description: 9x5
  • Service Details:

    Remote problem diagnosis and support:
    HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

    Repair center services:
    For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

    Pick-up by HP:
    An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

    Return shipment:
    An HP-authorized courier returns the repaired or replaced equipment to your location. turn around time for this service will be between 5 and 6 business days.

    Standard business hours coverage:
    Service is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.

  • Provided Support: Installation
  • Service Availability: 9 Hours/Day x 5 Days/Week
  • Response Time: 5 Day to 6 Day - ( Business Day )
  • Service Duration: 3 Year
  • Product Support:
  • Notebook Only
  • Miscellaneous

    Additional Information

    Accidental Damage Protection


    Physical Characteristics