Highlights for HP Care Pack
This value-priced HP Care Pack provides high-quality door-to-door hardware service.
General InformationManufacturer: Hewlett-PackardManufacturer Part Number: UK712EManufacturer Website Address: www.hp.comService Name: Care PackProduct Type: ServiceBrand Name: HP
Service InformationService Type: Maintenance - Pick-Up & Return - Electronic and Physical ServiceService Description: 9x5Service Details:
Remote problem diagnosis and support:
HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Repair center services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
Pick-up by HP:
An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.
An HP-authorized courier returns the repaired or replaced equipment to your location. turn around time for this service will be between 5 and 6 business days.
Standard business hours coverage:Provided Support: Installation Service Availability: 9 Hours/Day x 5 Days/Week Response Time: 5 Day to 6 Day - ( Business Day )Service Duration: 3 YearProduct Support: Notebook Only
Service is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.
Accidental Damage Protection
HP Care Pack
3 Year - 9x5 Maintenance - Pick-Up & Return - Electronic and Physical Service