Highlights for APC OnSite Service

Marketing Information

In today's world, keeping your systems on line is critical to your business. An extended outage can cost tens or even hundreds of thousands of dollars in lost productivity. APC On Site Repair services are designed to get you the help you need on location to bring your business back up and running in a time frame compatible with your business requirements. Our Field Service Engineers are trained to isolate and correct the problem in as little time as possible, minimizing downtime.

General Information

Manufacturer

: American Power Conversion Corp

Manufacturer Part Number

: WONSITENBD-SB-13

Manufacturer Website Address

: www.apc.com

Service Name

: OnSite Service

Product Type

: Service

Brand Name

: APC

Service Information

Service Type

: Maintenance - Parts and labor - Electronic and Physical Service

Service Description

: 8x5

Service Details

: Service provides 1year on-site service on APC hardware only. An APC Authorized Engineer will arrive on-site during the next business day to diagnose or repair APC hardware. Determining the necessity of a service visit is the sole responsibility of APC. If APC determines that a service visit is not required to diagnose or repair the equipment in question, there will be no dispatch of an APC Authorized FSE to the customer facility. Parts, labor and travel are all included in this entitlement. The response time for on-site service calls is Next Business Day. Business days are defined as Monday through Friday 9AM to 5PM local time. Customer calls received by APC Technical Support will result in a Field Service Engineer arriving at the customer location by 5:00PM local time the next calendar business day. Next Business Day On Site Service does not mean or imply that APC will repair or replace the effected system within a specified time of a customer call to technical support reporting a problem or error. Nor does itmean or imply that parts to repair the affected system will be delivered within the On Site service time frame. The On-Site Service must be purchased before expiration of unit factory warranty or current APC service program. In order to renew an on site service entitlement, the customer must purchase and cause to be performed a minimum of 1 Preventive Maintenance visit per year.

Provided Support

: Phone Support

Service Availability

: 24 Hours/Day x 7 Days/Week Telephone Support

Response Time

: ( Next Business Day ) - Parts and labor

Service Location

: On-site

Service Duration

: 1 Year

Product Support

:

Back-UPS

Smart-UPS

Smart-UPS®RT

Miscellaneous

Warranty

Physical Characteristics

Shipping Weight

: 1 lb

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