Highlights for Cisco SMARTnet

Marketing Information

Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.

General Information

Manufacturer

: Cisco Systems, Inc

Manufacturer Part Number

: CON-OSE-C1811/K9

Manufacturer Website Address

: www.cisco.com

Service Name

: SMARTnet

Product Type

: Service

Brand Name

: Cisco

Service Information

Service Type

: Maintenance - Parts & Labor - Physical Service

Service Description

: 8x5x4

Service Details

:

Software support includes maintenance, minor and major updates for your licensed feature set

Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff

The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution

Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required during the standard work week

Note: Domestic resellers purchasing for International locations will be subject to an additional fee

Provided Support

: Phone Support

Service Availability

: 8 Hours/Day x 5 Days/Week

Response Time

: 4 Hour

Service Location

: On-site

Service Duration

: 1 Year

Product Support

:

Cisco Dual Ethernet Sec Rtr

Miscellaneous

Warranty

Physical Characteristics

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