Highlights for Cisco SMARTnet Onsite - Replacement - 8x5 Next-Business-Day Extended Service Agreement

Marketing Information

Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.

General Information

Manufacturer

: Cisco Systems, Inc

Manufacturer Part Number

: CON-OS-AS1BUNK9

Manufacturer Website Address

: www.cisco.com

Service Name

: SMARTnet

Product Type

: Service

Brand Name

: Cisco

Service Information

Service Type

: Maintenance - Parts and labor - Physical Service

Service Description

: 8x5

Service Details

:

Software support includes maintenance, minor and major updates for your licensed feature set

Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff

The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution

Advance replacement parts, with a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)*

* Holidays observed by Cisco are excluded. Cutoff times can vary by region

Note: Domestic resellers purchasing for International locations will be subject to an additional fee

Provided Support

: Web Knowledge Base Access

Service Availability

: 8 Hours/Day x 5 Days/Week

Response Time

: ( Next Business Day )

Service Location

: On-site

Service Duration

: 1 Year

Product Support

:

Cisco Asa5510-bun-k9

Miscellaneous

Warranty

Standard Warranty

: Not Applicable

Physical Characteristics

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