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Product Information for Cisco SMARTnet
Highlights for Cisco SMARTnet
Accelerate your success by improving productivity, increasing operational efficiency, and extending the life of your network assets with Cisco SMARTnet support. Cisco Technical Support Services help protect your network investment by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS Software.
Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading newmaintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.
Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.
Advance Hardware Replacement:
Advance replacement parts, with or without a field engineer, are delivered within 2 hours ofdetermining that part replacement is required (24 hours a day, 7 days a week).
Service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States, Canada, Australia, New Zealand, and select countries in Europe, South America, and Asia.