Highlights for Cisco SMARTnet

Marketing Information

Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.

General Information

Manufacturer

: Cisco Systems, Inc

Manufacturer Part Number

: CON-PREM-C2801

Manufacturer Website Address

: www.cisco.com

Service Name

: SMARTnet

Product Type

: Service

Brand Name

: Cisco

Service Information

Service Type

: Maintenance - Parts and labor - Physical Service

Service Description

: 24x7x2

Service Details

:

Software support includes maintenance, minor and major updates for your licensed feature set

Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff

The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution

Advance replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required*

*Certain limitations may apply for heavy or oversized equipment.

Provided Support

: Web Knowledge Base Access

Service Availability

: 24 Hours/Day x 7 Days/Week

Response Time

: 2 Hour

Service Location

: On-site

Service Duration

: 1 Year

Product Support

:

CISCO2801: Cisco 2801 Router/AC PWR,2FE,4slots(2HWICs),2AIMS,IP BASE,64F/128D

Region Availability

:

Service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States, Canada, Australia, New Zealand, and select countries in Europe, South America, and Asia. To determine if this service is available for your location, see the Cisco Service Availability matrix.

Note: Domestic resellers purchasing for International locations will be subject to an additional fee

Miscellaneous

Additional Information

This service is not available in all areas. Please call your sales rep to determine availability

Warranty

Standard Warranty

: Not Applicable

Physical Characteristics

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