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Product Information for Adtran ACES
Highlights for Adtran ACES
ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
Telephone response from an ADTRAN ACES representative within 30 minutes of your call for support 24 hours-a-day/365 days-a-year. An ADTRAN representative and a replacement unit (if needed) on-site within four hours of the determination of a hardware failure or problem with an ADTRAN product.