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Product Information for HP Care Pack
Highlights for HP Care Pack
Marketing InformationReplace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.
HP will send a permanent replacement unit, freight prepaid, via premium air freight carrier to the customer who calls the HP Customer Support Center between 8:00 am and 6:00 pm eastern time, Monday through Friday, except HP holidays. The replacement unit will be free of major cosmetic defects. The customer must return the defective unit within 3 working days of receipt of the shipment to HP. If the failed product is not received by HP within 10 days of the customer's receipt of the replacement product, the customer will be billed the product's list price less any applicable discounts. Service is limited to the continental U.S., as well as restricted areas of Alaska, Hawaii, and Puerto Rico.
A credit card number must be supplied as collateral for the replacement unit. No other method of payment will be accepted by HP.