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Product Information for HP 3-year Next Business Day Exchange Extended Service Plan for Officejet or Officejet Pro Printer
Highlights for HP 3-year Next Business Day Exchange Extended Service Plan for Officejet or Officejet Pro Printer
Replace failed hardware units quickly and conveniently with HP Services reliable Next Business Day Exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to on-site repair for HP products.
Remote problem diagnosis and support:
HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Next Business Day Exchange:
If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next Business Day Exchange delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 3:00 pm local time.
Standard business hours coverage:
Remote telephone support is available 8:00 am 5:00 pm Monday through Friday, excluding holidays.
Extended telephone support may be available for selected products.