Highlights for HP 3 Year Next Business Day Exchange Printing and Imaging E-SVC

Marketing Information

Replace failed hardware units quickly and conveniently with HP Services reliable Next Business Day Exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to on-site repair for HP products.

General Information

Manufacturer

: Hewlett-Packard

Manufacturer Part Number

: UG607E

Manufacturer Website Address

: www.hp.com

Service Name

: Care Pack

Product Type

: Service

Brand Name

: HP

Service Information

Service Type

: Exchange - Electronic and Physical Service

Service Description

: 9x5 Next Business Day

Service Details

:

Remote problem diagnosis and support:
HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

Next Business Day Exchange:
If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US.

Standard business hours coverage:
Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.

Provided Support

: Troubleshooting

Service Availability

: 9 Hours/Day x 5 Days/Week

Response Time

: ( Next Business Day )

Service Location

: On-site

Service Duration

: 3 Year

Product Support

:

Printing and Imaging-E SVC

Region Availability

:

Service within 1 to 2 days is available in selected areas of Alaska and Hawaii.

Miscellaneous

Additional Information

Extended telephone support may be available for selected products.

Warranty

Physical Characteristics

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