Highlights for HP Care Pack 1 year Software Phone Support per Environment 9x5, 10 incidents

Marketing Information

HP Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP.

General Information

Manufacturer

: Hewlett-Packard

Manufacturer Part Number

: U3402E

Manufacturer Website Address

: www.hp.com

Service Name

: Care Pack

Product Type

: Service

Brand Name

: HP

Service Information

Service Type

: Technical - Electronic Service

Service Description

: 9x5

Service Details

:

Ready Access To Technical Resources:
Connect with HP Response Center engineers via telephone, electronic communication, or FAX for assistance in resolving software implementation or operations problems.

Problem Analysis And Resolution:
HP Services provides corrective support to resolve identifiable and reproducible software product problems, and to help you identify problems that are difficult to reproduce. You can also receive assistance in trouble-shooting problems and setting configuration parameters.

Provided Support

: Web Support

Service Availability

: 9 Hours/Day x 5 Days/Week

Service Duration

: 1 Year / 10 Incident

Product Support

:

RedHat IA32

Miscellaneous

Warranty

Standard Warranty

: Not Applicable

Physical Characteristics

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